For long-standing clients for which we have created custom software applications, the process of improving and adding features is continuous, with new additions several times a year. For one project, a field ticket management application, not only has the application been a big success, it is also a perfect example of this process.
The application was set up to create individual timesheets for approval by the customer for the time of non-billable employees. These timesheets were converted to tickets, which the customer then had to approve on an individual basis before being submitted for invoicing.
Over time, this turned into a cumbersome and time consuming process, and the client came back to Entrance and asked us to add a feature that could consolidate the tickets by customer.
Now, the customer approves a single ticket, which is easier for them to understand, in addition to being a better use of everyone’s time.
Because this application was designed with extensibility and long term growth in mind, adding on to it is a straight-forward process. Do you have good software? Check out our list of the top five signs of bad software to find out.
For more on the additions we’ve to this application over the years, check out our case study on tax compliance, or our update on how custom software saved our client at least one headcount.